Returns and Refund Policy
At Mirelle Cosmetics, we are committed to providing you with high-quality beauty products and ensuring your complete satisfaction. We understand that sometimes, you may need to return a product, and we want to make this process as straightforward as possible.
1. Free Returns: We offer hassle-free returns for all our customers. If you are not entirely satisfied with your purchase, you can return it within 14 days from the date of delivery. We believe that beauty should be risk-free, and your confidence in our products is our top priority.
2. 100% Money Back Guarantee: We stand by the quality and effectiveness of our cosmetics. If, for any reason, you are not satisfied with your purchase, we offer a 100% money-back guarantee. This means you can request a full refund, no questions asked.
3. How to Initiate a Return: To begin the return process, please follow these simple steps:
- Contact our customer support team at firstname.lastname@example.org to request a Return Authorisation (RA) number.
- Package the product securely in its original packaging, along with the RA number clearly marked on the outside.
- Ship the item to the provided return address.
- Returns must be initiated within 14 days of the delivery date.
- The product must be in its original condition, including all packaging and accessories.
- Returns that do not meet these conditions may be subject to a restocking fee.
5. Refund Process: Once we receive your return and inspect the product, we will process your refund. Please allow up to 14 days for the refund to be credited back to your original payment method. You will be notified via email once the refund has been processed.
6. Additional Information:
- Shipping costs for the initial purchase are non-refundable.
- If you received a damaged or defective product, please contact us immediately to arrange for a replacement or refund.
Mirelle Cosmetics is committed to providing you with the best possible shopping experience. If you have any questions, concerns, or need assistance with a return, please don't hesitate to contact our customer support team. We are here to ensure your satisfaction and address any issues promptly.
Thank you for choosing Mirelle Cosmetics. We look forward to serving your beauty needs with the highest level of care and quality.